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Snow at Vancouver airport: The way to cancel, reschedule flights | CTV … – CTV Information Vancouver

With winter climate inflicting “unprecedented” delays and cancellations out of Vancouver Worldwide Airport throughout one of many busiest journey weeks of the 12 months, airways are providing choices for travellers who select to cancel their plans.

Between Dec. 20 and Dec. 24, the airport was projecting a mean of 65,083 passengers at its terminals per day. However snow and frigid temperatures have thrown a wrench within the works, leaving many stranded and others nervous in regards to the destiny of upcoming flights.


The airline introduced Tuesday that will probably be providing what it calls an “prolonged goodwill coverage” for many who reschedule or cancel.

“Because of the present climate occasion in Vancouver, we perceive that you could be wish to make alternate journey preparations. When you presently have a reservation, Air Canada has applied a coverage that makes it doable so that you can make voluntary modifications to your itinerary,” an online update says.

“Individuals as a result of journey to and from Vancouver Dec. 20 to 25 can rebook at no cost as much as Dec. 31. or obtain a voucher for future journey,” a spokesperson advised CTV Information in an e mail.

Adjustments may be made as late as two hours previous to the scheduled departure however re-booked flights should happen on or earlier than Dec. 31, a spokesperson confirmed. 

For individuals who discover themselves stranded on the airport, the service has mentioned it is not going to be offering any vouchers for meals or lodge rooms.

“As climate and storm conditions are past Air Canada’s direct management, we’re not capable of present for lodging or meals,” an announcement from a spokesperson Tuesday mentioned. .


These with flights booked between Dec. 20 and Dec. 26 can “proactively cancel” and obtain a full refund by filling out a web-based kind. This solely applies to “flight-only” fares booked straight with the airline and to not trip packages, group flights, or journeys booked by way of a journey agent, according to the company’s website.

The airline has additionally activated its “enhanced versatile change and cancellation insurance policies” for flights scheduled by way of Jan. 8, 2023. Nevertheless, any modifications or cancellations have to be “actioned” earlier than Dec. 26. These insurance policies permit travellers to alter journey dates with no charges. Refunds will likely be issued with no cancellation price charged, nonetheless, solely “based on the rules for the unique fare bundle.”

Those that discover themselves on the airport dealing with a cancelled or delayed flight will not have many choices for another.

“We sincerely apologize to visitors who’ve been impacted by cancellations and delays ensuing from extreme winter climate throughout Western Canada. We perceive the significance of vacation journey and the frustration and disappointment this has triggered. Our groups are working to reaccommodate visitors as rapidly as doable, the place doable,” an replace on-line says.

“There’s very restricted reaccommodation availability because of the excessive demand for journey this time of 12 months and the numerous affect throughout the business.”

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