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British Airways says mass flight delays attributable to technical difficulty – The Washington Publish

British Airways apologized after flights from america had been delayed late Monday by a technical difficulty, leaving numerous vacationers caught in airports for hours.

Because the clock ticked previous midnight on Tuesday morning, British Airways’ Twitter team was busy writing apologetic messages to disgruntled passengers, repeatedly citing a “third-party flight planning provider” as the basis of the issue.

Buyer complaints had been showing from locations throughout america, together with New York, Boston, Denver and Dallas. The delays hit simply at first of the peak Christmas travel period. About 1 a.m., aviation agency Flightradar24 reported that solely about 50 % of scheduled flights had been within the air however that “flights throughout the system” had been departing.

British Airways offered refreshments to some passengers on the bottom, whereas on-line workers supplied banter. One consultant on Twitter, “Equipment,” responded to a stranded buyer nursing a glass of wine: “That seems like one of the simplest ways to take care of a delay, Chris. Have a great flight, and keep protected.”

It was removed from the primary time British Airways confronted clients’ ire over social media. On Dec. 16, singer Katherine Jenkins complained concerning the airline dropping her baggage — together with an outfit meant for a efficiency for the pope — in a tweet that was favored greater than 10,000 occasions.

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